Communication skills in pharmacy practice : a practical guide for students and practitioners / [edited by] Robert S. Beardsley, Carole L. Kimberlin, William N. Tindall.

Includes bibliographical references and index.

Patient-centered communication in pharmacy practice -- Principles and elements of interpersonal communication -- Nonverbal communication -- Barriers to communication -- Listening and empathic responding -- Assertiveness -- Interviewing and assessment -- Helping patients manage therapeutic regimens -- Medication safety and communication skills -- Strategies to meet specific needs -- Communicating with children about medicines -- Interprofessional collaboration and effective communication skills -- Electronic communication in health care -- Ethical behavior when communicating with patients.